Facebook on Wednesday said it is aware of an outage affecting users of its apps in various parts of the world and said it was working on a fix.
Facebook has had problems loading images, videos, and other data across its apps today, leaving some people unable to load photos in the Facebook News Feed, view stories on Instagram, or send messages in WhatsApp.
The social media giant said it is “working to get things back to normal as quickly as possible.” It blamed the outage on an error that was triggered during a “routine maintenance operation.”
The issues started around Wednesday afternoon and began slowly clearing up after a couple hours, according to DownDetector, which monitors website and app issues. The errors are not affecting all images; many pictures on Facebook and Instagram still load, but others are appearing blank. DownDetector has also received reports of people being unable to load messages in Facebook Messenger.
The outage persisted through mid-day, with Facebook releasing a second statement, where it apologized “for any inconvenience.” Facebook’s platform status site lists a “partial outage,” with a note saying that the company is “working on a fix that will go out shortly.”
We’re aware that some people are having trouble uploading or sending images, videos and other files on our apps. We're sorry for the trouble and are working to get things back to normal as quickly as possible. #facebookdown
— Facebook (@facebook) July 3, 2019