The Consumer Protection Council (CPC) has said that power supply issues are one of the top complaints of consumers in Nigeria.
This was the revelation made by the Director-General, Consumer Protection Council, Babatunde Irukera in Lagos on Wednesday.
It was at a customer engagement town hall meeting organised by Eko Electricity Distribution Plc in conjunction with the CPC.
According to him, “Power continues to be the greatest challenge our country is experiencing.
“In the CPC, complaint about power distribution constitutes the number one complaint we get.
“When I was going in to start working there, I suspected telecoms or banking will be the number one area where there would be most complaints.
“But I was surprised that those two are number two and three, behind power. But power is as much a problem for consumers as it is for government, business, investors and everyone else. Power is a national challenge.”
He added that “Thirdly, it is the responsibility of the power companies to provide tools and equipment such as transformers and the other ancillary tools for delivering electricity to the people. Neighbourhoods should not be responsible for acquiring and installing those tools because they pay for them.
“What we have repeatedly said and shared with the leadership of Eko Disco today is that there are three key things that we think can certainly improve the interaction with consumers in the industry: transparency, sensitivity and responsiveness.