By Oladipupo Mojeed
Nigeria Communications Commission (NCC) has reiterated its commitment toward making sure Telecom Service Providers deliver services that are up to standard to their customers.
The Executive Vice Chairman of the commission, Umar Danbatta, has vowed that telecommunications users in Nigeria would not be taken for granted by service providers in 2017.
The NCC Boss made the remark when speaking during the flag-off of the commission’s “Year of Consumer”.
Danbatta disclosed that the commission intended to carry out its promise by monitoring the quality of service from telecom service providers to ensure it conformed to acceptable standard.
Danbatta , in a statement, declared 2017 a year of consumer, stressing that telecom users will get the best services.
Monitoring To Ensure Standards
He pointed that the telecom consumer fulfils that truism is a chain that can only be as strong as its weakest link.
“The telecom weak link, rightly or wrongly, is the consumer. The consumer who scratches a 200 naira air credit card is as important as the one that spends one hundred thousand naira.
“Both of them expect qualitative service from their operators whether in making calls or using data.
According to him, in 2015, telecom consumers spent a whopping $5.6 billion on telecommunications services. And in 2016, they topped it up by another $1billion to make it $6.6 billion.